Frequently Asked Questions
Everything you need to know about our premium cycling apparel and service.
How do I ensure I choose the correct size for my cycling kit?
Our apparel is designed with a performance 'pro-cut' fit. We recommend consulting our detailed Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return policy for international orders?
We offer a 30-day return window for all unused items in their original packaging with tags attached. International customers are responsible for return shipping costs, but we will process your refund or exchange as soon as the item is inspected.
How should I care for my Shutt Velo Rapide garments?
To maintain the technical properties of the fabric, we recommend washing at 30°C with non-bio detergent. Avoid fabric softeners and do not tumble dry. Always hang dry your kit to preserve the elasticity and color.
Do you offer custom kit designs for cycling clubs?
Yes, we specialize in high-quality custom club kits. We offer a full design service with low minimum order quantities. Please visit our 'Custom' page or contact our support team to start your design process.
When will my order be dispatched?
Orders for in-stock items placed before 1:00 PM GMT are typically dispatched the same working day. You will receive a tracking number via email once your package has left our warehouse.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options through PayPal, Apple Pay, and Google Pay for your convenience.